Welcome to OCWA – – Central New York’s Water Authority
OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.
CONTACT INFORMATION
Business Hours:
Monday thru Friday
8AM to 4:30PM
Phone Number:
315.455.7061
For Customer Service, Press 3335
After Hours Emergency Number:
315.475.7601
Contact us by Email:
Email form
Physical Address:
200 Northern Concourse
Syracuse, NY 13212
Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949
RECENT NEWS
OCWA Payment Counter Reopens
OCWA has reopened its main customer entrance at 200 Northern Concourse in the Town of Salina for bill payments, water service [...]
OCWA Payment Counter Temporarily Closed
To Our Valued OCWA Customers, Due to a disruption at our OCWA Headquarters building, our in-person customer payment window is temporarily [...]
OCWA Customer Update
To Our Valued OCWA Customers, Due to a disruption at our OCWA Headquarters building over the weekend, our automated phone system [...]
Board Meeting Location Change
The Onondaga County Water Authority will hold a Budget Workshop meeting on October 13, 2021 at 12:00 p.m. at Pinnacle Investments, [...]
WATER ALERTS
Water Alerts will appear only when active.
What can I expect to see in this section?
- Water Interruption due to a Break in the Pipe
- Water Interruption due to Maintenance Work
- Notice of Cloudy Water
- Notice of Hydrant or Valve Maintenance
- Notice of Low Pressure
Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.
No current water alerts