Central New York’s Water Authority2021-11-01T14:41:02-04:00
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Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours:
Monday thru Friday
8AM to 4:30PM

Phone Number:
For Customer Service, Press 3335

After Hours Emergency Number:

Contact us by Email:
Email form

Physical Address:
200 Northern Concourse
Syracuse, NY  13212

Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949


2010, 2021

OCWA Payment Counter Reopens

October 20th, 2021|

OCWA has reopened its main customer entrance at 200 Northern Concourse in the Town of Salina for bill payments, water service [...]

1210, 2021

OCWA Customer Update

October 12th, 2021|

To Our Valued OCWA Customers, Due to a disruption at our OCWA Headquarters building over the weekend, our automated phone system [...]

1210, 2021

Board Meeting Location Change

October 12th, 2021|

The Onondaga County Water Authority will hold a Budget Workshop meeting on October 13, 2021 at 12:00 p.m. at Pinnacle Investments, [...]


Water Alerts will appear only when active.

What can I expect to see in this section?

  1. Water Interruption due to a Break in the Pipe
  2. Water Interruption due to Maintenance Work
  3. Notice of Cloudy Water
  4. Notice of Hydrant or Valve Maintenance
  5. Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

No current water alerts

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