OCWA is happy to hear from its customers and others interested in its work.

Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.

Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)

If an emergency or immediate response is required, do not rely on email.  Please call our main office at 315-455-7061 or our after-hours emergency number at 315-475-7601.

Please do not use this form to solicit products or services.

Thank you for contacting OCWA.

Customer service
-Billing inquiries
-Payment plan
-Bought a house (moved in)
-Sold a house (moved out)
-Transfer or disconnect water
-Start water service
-Meter change out
-Hydrant meter rentals
-Online payments
-Online payment site is down
-Password issue
-Log-in issue

Distribution pipes
-Repair to property (such as damaged lawn or blacktop)
-Main leak
-Curb or valve box issue

Engineering services

-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Back flow

-Water quality

Meter repair
-Report a leak
-Request repairs

Human resources
-General comments
-Compliments or complaints

-Discolored water
-Outside facilities
-Pump stations


    Full Name*


    Phone (including area code)

    Street Address


    Customer Number "-" Account Number (Formerly known as 13 Character Account Number on Bills prior to 10/21/13)