Have a question or need assistance? OCWA staff are here to help. Our knowledgeable and friendly team members are ready to assist you.
Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Public Affairs Department, and it will be addressed.
Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)
If an emergency or immediate response is required, do not rely on email. Please call our main office at 315-455-7061 or our after-hours emergency number at 315-475-7601.
Please do not use this form to solicit products or services.
Thank you for contacting OCWA.
Customer Service
•Billing inquiries
•Collections/past due balance questions
•Start or transfer water service
•Payment options
•Bought a house (moved in)
•Sold a house (moved out)
•Meter change out
•Online payment site issue
•Online account/customer portal questions or issues
•Compliments or complaints
Distribution Maintenance
•Water main leak
•Repair to property (such as damaged lawn or blacktop)
•Curb or valve box issue
Engineering Services
•Backflow prevention devices
•Service line identification
•Construction of new water lines
•New water service on existing water main
•Installation of hydrants
Human Resources
•Employment
Meter Repair
•Report a meter leak
•Request meter repairs
•Hydrant meter rentals
Operations
•Low pressure
•Discolored water
•OCWA facilities
•Tanks
•Pump stations
Public Affairs
•General comments
•Tour and educational inquiries
Water Quality
•Taste
•Odor
•Laboratory