OCWA is happy to hear from its customers and others interested in its work.
Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.
Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)
If an emergency or immediate response is required, do not rely on email. Please call our main office at 315-455-7061 or our after-hours emergency number at 315-455-5342.
Thank you for contacting OCWA.
-Bought a house (moved in)
-Sold a house (moved out)
-Transfer or disconnect water
-Start water service
-Meter change out
-Hydrant meter rentals
-Online payment site is down
-Repair to property (such as damaged lawn or blacktop)
-Curb or valve box issue
-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Report a leak
-Compliments or complaints