Phone: 315-455-7061
After Hours Emergencies: 315.475.7601
Departments & Phone Extensions (available during normal business hours):
Customer Service – Ext. 3335
•Billing inquiries
•Collections/past due balance questions
•Start or transfer water service
•Payment options
•Bought a house (moved in)
•Sold a house (moved out)
•Meter change out
•Online payment site issue
•Online account/customer portal questions or issues
•Compliments or complaints
Distribution Maintenance – Ext. 3127
•Water main leak
•Repair to property (such as damaged lawn or blacktop)
•Curb or valve box issue
Engineering Services
•Backflow prevention devices – Ext. 3104 or BFP@ocwa.org
•Service line identification – Ext. 3139
•Construction of new water lines – Ext. 3104
•New water service on existing water main – Ext. 3104
•Installation of hydrants – Ext. 3104
Human Resources – Ext. 3112
•Employment
•Insurance
Meter Repair
•Report a meter leak – Ext. 3123
•Request meter repairs – Ext. 3123
•Hydrant meter rentals – Ext. 3145 or 3146
Operations – Ext. 3106
•Low pressure
•Discolored water
•OCWA facilities
•Tanks
•Pump stations
Public Affairs – Ext. 3114
•General comments
•Tour and educational inquiries
Water Quality – Ext. 3157
•Taste
•Odor
•Laboratory