How to Identify Official OCWA Employees

How to Identify Official OCWA Employees

How can customers confirm they are dealing with official OCWA employees when they visit your home or business to change a meter or fix a leak?  There are three easy steps you can take to ensure the identify of legitimate OCWA employees:

First, all OCWA employees carry an identification card issued by the Authority which is available at all times and must be presented upon demand.  The identification card includes the OCWA logo, a picture of the employee and their employee number on the front.  All identification cards are signed by the employee and the Executive Director of the Authority and contain OCWA’s address and phone number.

Second, all OCWA personnel will arrive at your home or business in a distinctive Authority owned vehicle that clearly displays the OCWA logo on the doors of the vehicle.

Finally, if you still have doubts about the identity of the individual at your door you can ask the person to wait outside while you contact us at 315-455-7061, extension 3335 to confirm the person’s name and description.

Importantly, if you’re still uncomfortable you can always refuse access.  In such cases our staff has been instructed to politely back off when challenged and they will not enter your home or business without your consent.

Finally, if you have concerns that the individual attempting to gain access to your home is not an official OCWA employee, please secure your door and contact your local law enforcement agency immediately.

2018-12-14T09:51:17-04:00December 14th, 2018|