Central New York’s Water Authority2021-09-07T09:15:05-04:00
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Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours:
Monday thru Friday
8AM to 4:30PM

Phone Number:
For Customer Service, Press 3335

After Hours Emergency Number:

Contact us by Email:
Email form

Physical Address:
200 Northern Concourse
Syracuse, NY  13212

Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949


2010, 2021

OCWA Payment Counter Reopens

October 20th, 2021|

OCWA has reopened its main customer entrance at 200 Northern Concourse in the Town of Salina for bill payments, water service [...]


Water Alerts will appear only when active.

What can I expect to see in this section?

  1. Water Interruption due to a Break in the Pipe
  2. Water Interruption due to Maintenance Work
  3. Notice of Cloudy Water
  4. Notice of Hydrant or Valve Maintenance
  5. Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

Water Off

Watermain Leak Repair

Approximate Location:
3935 Bonstead Rd
t clay, NY 13032

Expected Resolution:
Friday, 10/22/2021, 3:49 pm

Water Off

Watermain Construction- Water is off from 4595 Brookhill Drive south to 4621 Brookhill Drive South

Approximate Location:
Brookhill Drive South
Manlius , NY 13104

Expected Resolution:
Friday, 10/22/2021, 3:41 pm

Water On

Watermain Construction- Water is on from 4601 Brookhill drive north to 4591 Brookhill Drive south.

Approximate Location:
Brookhill Drive South
Manlius , NY 13104

Expected Resolution:
Friday, 10/22/2021, 1:30 pm

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