Central New York’s Water Authority2023-06-26T13:28:09-04:00
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Water Service Line Program

Lead Service Line Identification & Replacement Program

Check Your Pipes

Lead in drinking source water is relatively rare, and OCWA -- Central New York’s Water Authority -- takes multiple steps to prevent lead from entering our water system. However, lead can enter tap water when home plumbing materials containing lead corrode.
To learn more about this program, please click here.

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Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours:
Monday thru Friday
8AM to 4:30PM

Phone Number:
For Customer Service, Press 3335

After Hours Emergency Number:

Contact us by Email:
Email form

Physical Address:
200 Northern Concourse
Syracuse, NY  13212

Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949



Water Alerts will appear only when active.

What can I expect to see in this section?

  1. Water Interruption due to a Break in the Pipe
  2. Water Interruption due to Maintenance Work
  3. Notice of Cloudy Water
  4. Notice of Hydrant or Valve Maintenance
  5. Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

Water Off

Valve Maintenance. No hydrants in shutdown.

Approximate Location:
100 Buckley Rd
Salina , NY

Expected Resolution:
Thursday, 9/21/2023, 5:50 pm

Water Off

Valve Maintenance

Approximate Location:
Lamb Ave & Wilson Ave
Canastota, NY

Expected Resolution:
Thursday, 9/21/2023, 2:35 pm

Water Off

Valve Maintenance, Water is off on North Rd from Hitchcok Rd to Barret Lane East ,also is off on Damon Point Rd from from North Rd to Fox as well due to a faulty valve . This was a scheduled shut down notices were handed out 10am - 2 pm .

Approximate Location:
North Rd @ Damon Point Rd
Sullivan , NY

Expected Resolution:
Thursday, 9/21/2023, 1:58 pm

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