Central New York’s Water Authority2019-12-03T09:20:01-05:00

Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours:
Monday thru Friday
8AM to 4:30PM

Phone Number:
For Customer Service, Press 3335

After Hours Emergency Number:

Contact us by Email:
Email form

Physical Address:
200 Northern Concourse
Syracuse, NY  13212

Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949



Water Alerts will appear only when active.

What can I expect to see in this section?

  1. Water Interruption due to a Break in the Pipe
  2. Water Interruption due to Maintenance Work
  3. Notice of Cloudy Water
  4. Notice of Hydrant or Valve Maintenance
  5. Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

Water Off

Water is off on Dunning Dr. from Hinsdale Rd. to Richards Rd. for Hydrant Maintenance.

Approximate Location:
101 Edwards Dr.
Camillus, NY 13031

Expected Resolution:
Tuesday, 12/10/2019, 1:36 pm

Cloudy or Discolored Water

Scheduled flushing on West Genesee Street from 6905 to North Terry Road.

Approximate Location:
3208 west genesee street
Westvale , NY

Expected Resolution:
Tuesday, 12/10/2019, 10:28 am