Welcome to OCWA – – Central New York’s Water Authority
OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission.
On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.
CONTACT INFORMATION
Business Hours:
Monday thru Friday
8AM to 4:30PM
Phone Number:
315.455.7061
For Customer Service, Press 3335
List of Departments & Extensions
After Hours Emergency Number:
315.475.7601
Contact us by Email:
Email form
Physical Address:
200 Northern Concourse
Syracuse, NY 13212
Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949
RECENT NEWS
OCWA’s History and A Piece of the Past Uncovered
Although the NYS Legislature created OCWA in 1951, its roots date to 1908, when American Pipe Mfg. Company established the Syracuse [...]
OCWA Hosts Visits to Highlight Careers in Water
OCWA - Central New York's Water Authority - was pleased this month to welcome two groups to our headquarters to explore [...]
Infrastructure Assessment Activities Underway
OCWA - Central New York's Water Authority and GHD Consulting Services are performing soil conductivity surveys and soil sampling along select [...]
OCWA Holds Press Conference to Discuss Initial Field Activities Related to Infrastructure Projects
Today OCWA – Central New York’s Water Authority -- held a press conference to discuss initial field activities related to water [...]
CURRENT WATER ALERTS
Water Alerts will appear only when active.
What can I expect to see in this section?
- Water Interruption due to a Break in the Pipe
- Water Interruption due to Maintenance Work
- Notice of Cloudy Water
- Notice of Hydrant or Valve Maintenance
- Notice of Low Pressure
Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.
Water Off
Watermain Leak Repair Water off on Tenterden Drfrom Snow Hill Dr to Carnarvon Rd. 1 hydrant in shutdown
Approximate Location:
4960 Tenterden Dr
Onondaga , NY
Expected Resolution:
Tuesday, 11/10/2026, 6:16 pm
Water Off
Water is off at valves 25c01, 24e02, 25d01, 25d02, 131x01,and 29v01
Approximate Location:
200 mohawk drive
Syracuse, NY 13211
Expected Resolution:
Tuesday, 11/10/2026, 6:13 pm
Water Off
Water is off on N Main St, from New Boston St to just north of Maple Ave.
Approximate Location:
N Main St @ Maple Ave
Canastota , NY
Expected Resolution:
Tuesday, 11/10/2026, 2:35 pm
Water Off
Watermain Leak Repair
Approximate Location:
5750 Mud Mill Rd
Brewerton , NY 13209
Expected Resolution:
Tuesday, 11/10/2026, 2:33 pm
Water Off
Water Service Repair/Installation
Approximate Location:
Water is off on Caroline Ave between Conklin st and Milton Ave 3 hydrants affected
Solvay, NY
Expected Resolution:
Tuesday, 11/10/2026, 2:23 pm
Under Investigation
Water Service Repair/Installation
Approximate Location:
Caroline Ave is closed between Milton Ave and Conklin st for service replacement
Solvay, NY
Expected Resolution:
Tuesday, 11/10/2026, 5:44 pm