Welcome to OCWA – – Central New York’s Water Authority
OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission.
On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.
CONTACT INFORMATION
Business Hours:
Monday thru Friday
8AM to 4:30PM
Phone Number:
315.455.7061
For Customer Service, Press 3335
List of Departments & Extensions
After Hours Emergency Number:
315.475.7601
Contact us by Email:
Email form
Physical Address:
200 Northern Concourse
Syracuse, NY 13212
Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949
RECENT NEWS
OCWA Holds Press Conference to Discuss Initial Field Activities Related to Infrastructure Projects
Today OCWA – Central New York’s Water Authority -- held a press conference to discuss initial field activities related to water [...]
OCWA’s Year-Round Work to Protect Otisco Lake
Otisco Lake is an invaluable asset to Central New York. It is a great place to live, a premier fishing location, [...]
OCWA Thanks Summer Aides
OCWA would like to thank this year's summer aides for bringing their enthusiasm, energy, and hard work to the OCWA team. [...]
Restoration FAQs: What You Can Expect After a Water Main Break Repair
At OCWA, our mission is to provide safe, reliable water to the community we serve. When a water main break occurs, [...]
CURRENT WATER ALERTS
Water Alerts will appear only when active.
What can I expect to see in this section?
- Water Interruption due to a Break in the Pipe
- Water Interruption due to Maintenance Work
- Notice of Cloudy Water
- Notice of Hydrant or Valve Maintenance
- Notice of Low Pressure
Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.
Water Off
Watermain Leak Repair
Approximate Location:
5838 tuller rd
Cicero, NY
Expected Resolution:
Tuesday, 9/15/2026, 6:27 pm
Water Off
Hydrant Maintenance
Approximate Location:
6437 Mudmill Rd.
Cicero, NY
Expected Resolution:
Tuesday, 9/15/2026, 3:41 pm
Water Off
Valve Maintenance Water is off on Hudson Ave from Smith Ave to S Salina St and Smith Ave from Hudson Ave to Worden Ave
Approximate Location:
1014 Hudson St
Onondaga , NY
Expected Resolution:
Tuesday, 9/15/2026, 2:23 pm
Flushing new main
Flushing newly installed main on Milton Ave from Boyd Ave to Darrow Ave
Approximate Location:
Milton Avenue
Solvay, NY
Expected Resolution:
Tuesday, 9/15/2026, 1:58 pm