Central New York’s Water Authority2023-06-26T13:28:09-04:00
Stock Photo faucet
Trust Your Tap Slider
Water Service Line Program

Service Material Line Identification & Lead Line Replacement Program

Check Your Pipes

To learn more about this program, please click here.

Trust Your Tap Slider
previous arrow
next arrow

Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours:
Monday thru Friday
8AM to 4:30PM

Phone Number:
For Customer Service, Press 3335

After Hours Emergency Number:

Contact us by Email:
Email form

Physical Address:
200 Northern Concourse
Syracuse, NY  13212

Mailing Address:
200 Northern Concourse
PO Box 4949
Syracuse, NY 13221-4949



Water Alerts will appear only when active.

What can I expect to see in this section?

  1. Water Interruption due to a Break in the Pipe
  2. Water Interruption due to Maintenance Work
  3. Notice of Cloudy Water
  4. Notice of Hydrant or Valve Maintenance
  5. Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

Water Off

Watermain Leak Repair Abbey Rd between 4228 and 4128. 3 hydrants in shutdown.

Approximate Location:
4158 Abbey Rd
Onondaga, NY

Expected Resolution:
Friday, 6/14/2024, 8:23 pm

Water off

Water is off on Abbey Rd. T/Onondaga for a watermain repair. 2 hydrants are affected

Approximate Location:
4455 Abbey Rd.
Syracuse, NY 13215

Expected Resolution:
Friday, 6/14/2024, 1:06 pm

Go to Top