Email Us

Email Us 2017-08-30T15:38:09+00:00

OCWA is happy to hear from its customers and others interested in its work.

Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.

Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)

Thank you for contacting OCWA.

Customer service
-Billing inquiries
-Payment plan
-Bought a house (moved in)
-Sold a house (moved out)
-Transfer or disconnect water
-Start water service
-Meter change out
-Hydrant meter rentals
-Online payments
-Online payment site is down
-Password issue
-Log-in issue

Distribution pipes
-Repair to property (such as damaged lawn or blacktop)
-Main leak
-Curb or valve box issue

Engineering services

-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Back flow

Laboratory
-Water quality
-Taste
-Odor
-Smell

Meter repair
-Report a leak
-Request repairs

Human resources
-General comments
-Compliments or complaints

Operations
-Discolored water
-Outside facilities
-Tanks
-Pump stations

Department*

Full Name*

Email*

Phone (including area code)

Street Address

City

Customer Number "-" Account Number (Formerly known as 13 Character Account Number on Bills prior to 10/21/13)

Notes/Message