Email us

OCWA is happy to hear from its customers and others interested in its work.

Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.

Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)

Customer service
  -Billing inquiries
  -Payment plan
  -Bought a house (moved in)
  -Sold a house (moved out)
     Transfer or disconnect water
     Start water service
     Meter change out
     Hydrant meter rentals
  -Online payments
     Online payment site is down
     Password issue
     Log-in issue

Distribution pipes
  -Repair to property (such as damaged lawn or blacktop)
     Main leak
     Curb or valve box issue

Engineering services
  -Construction of new water lines
  -New water service on existing water main
  -Installation of hydrants
  -Back flow

Human resources
  -General comments
  -Compliments or complaints

Laboratory
  -Water quality
     Taste
     Odor
     Smell

Meter repair
  -Report a leak
  -Request repairs

Operations
  -Discolored water
  -Outside facilities
     Tanks
     Pump stations

More information:

or 315-455-7061
After hours & weekend emergency answering service 315-475-7601