Customer Service

OCWA Customer Service is available by telephone Monday Through Friday from 8 AM to 4:30 PM at 315-455-7061 x 3335. You may also contact us by email.

Customer Service Representatives will answer all questions regarding your account, including but not limited to the following:

  • buying and selling of property
  • correction / updating of personal information
  • addressing concerns in regard to your water bill
  • scheduling of water meter related services, i.e. installations, removals, changeouts, repairs
  • other miscellaneous questions

Many questions may be answered by querying the information tabs on this website or by reading the FAQs tab.