OCWA Customer Service is available by telephone Monday Through Friday from 8 AM to 4:30 PM at 315-455-7061 x 3335. You may also contact us by email.
Customer Service Representatives will answer all questions regarding your account, including but not limited to the following:
- buying and selling of property
- correction / updating of personal information
- addressing concerns in regard to your water bill
- scheduling of water meter related services, i.e. installations, removals, changeouts, repairs
- other miscellaneous questions
Many questions may be answered by querying the information tabs on this website or by reading the FAQs tab.