Email Us

OCWA is happy to hear from its customers and others interested in its work.

NOTICE (1/2/14): OCWA OnLine is now available for Customer Login. You must register for a new login as the login from our former site will not work.

Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.

Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)

Customer service
-Billing inquiries
-Payment plan
-Bought a house (moved in)
-Sold a house (moved out)
Transfer or disconnect water
Start water service
Meter change out
Hydrant meter rentals
-Online payments
Online payment site is down
Password issue
Log-in issue

Distribution pipes
-Repair to property (such as damaged lawn or blacktop)
Main leak
Curb or valve box issue

Engineering services

-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Back flow

-Water quality

Meter repair
-Report a leak
-Request repairs

Human resources
-General comments
-Compliments or complaints

-Discolored water
-Outside facilities
Pump stations


Full Name*


Phone (including area code)

Street Address


Customer Number "-" Account Number (Formerly known as 13 Character Account Number on Bills prior to 10/21/13)