OCWA is happy to hear from its customers and others interested in its work.
Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.
Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)
Customer service
-Billing inquiries
-Payment plan
-Bought a house (moved in)
-Sold a house (moved out)
Transfer or disconnect water
Start water service
Meter change out
Hydrant meter rentals
-Online payments
Online payment site is down
Password issue
Log-in issue
Distribution pipes
-Repair to property (such as damaged lawn or blacktop)
Main leak
Curb or valve box issue
Engineering services
-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Back flow
Laboratory
-Water quality
Taste
Odor
Smell
Meter repair
-Report a leak
-Request repairs
Human resources
-General comments
-Compliments or complaints
Operations
-Discolored water
-Outside facilities
Tanks
Pump stations
