OCWA is happy to hear from its customers and others interested in its work.
NOTICE (10/21/13): OCWA has just implemented a new Customer Service and Billing System. The conversion process is very complex. If you notice a problem with the Name/Address on your bill please alert Customer Service through this contact form so it may be corrected. Thank you for your assistance.
Please submit your comments or questions to the appropriate department below. If unsure, direct your query to either the Customer Service Department or Human Resources, and it will be addressed.
Include your name, email address, and phone number so that we can reply. (Without an email address or phone number, we will be unable to contact you.)
-Bought a house (moved in)
-Sold a house (moved out)
Transfer or disconnect water
Start water service
Meter change out
Hydrant meter rentals
Online payment site is down
-Repair to property (such as damaged lawn or blacktop)
Curb or valve box issue
-Construction of new water lines
-New water service on existing water main
-Installation of hydrants
-Report a leak
-Compliments or complaints